COLUMBIA, SC (WSAV) – Individuals paying or receiving child support in Palmetto State have more options and convenience with a new customer service portal, according to SCDSS (South Carolina Department of Social Services).

The new portal provides 24/7 virtual access to case status where users previously had to call or visit local DSS offices. The portal can be accessed here.

Individuals must create an account and can then access payment information, view upcoming hearings, make online payments, edit personal information, and view and print payment history. Customers must verify their identity on the website and then create a unique username and password to gain access to the portal.

“Customer service is extremely important to DSS and the childcare services division,” said Tim Mose, director of SCDSS childcare services division. “To give our customers the access they need and our current technology, we created a customer portal that answers almost all questions about their cases – from payments made to payment history to upcoming hearings.”